Equipment Maintenance

XCLUTEL Maintenance Programs

XCLUTEL is an AVAYA SME Expert Authorized Partner that is certified to provide AVAYA System Support and Maintenance for AVAYA's Small and Midsized Enterprise business market. XCLUTEL also provides support for other hardware and software systems as well. Call for details.

XCLUTEL can provide you with ad-hoc support, individual component maintenance plans, or a complete customized package to ensure fixed costs, worry free telecommunications and computing.


XCLUTEL currently offers two maintenance programs:


XCLU-Care Basic Maintenance:

  • Complete equipment warranty for the length of the contract
  • Advanced replacement of faulty equipment
  • Labor Included for repair or replacement of covered equipment
  • Reduced labor rate for billable work on-site or off-site


XCLU-Care Premium Maintenance:

  • Complete equipment warranty for the length of the contract
  • Advanced replacement of faulty equipment
  • Labor included for repair or replacement of covered equipment
  • Access to the XCLU-Care Customer Web Portal and our library of training videos
  • Data Protection
  • Voice uptime monitoring
  • Live phone support
  • Remote Moves, Additions and Changes (MAC) included for no additional charge
  • Tips and strategies for managing your communications solutions
  • Integrated Invoice with your phone & internet service
  • Reduced labor rate for on-site Moves, Additions and Changes (MAC)

* The title of your maintenance contract will indicate whether you subscribed to our Premium or Basic Maintenance Program.

 

For your network services, XCLUTEL is your single point of contact for maintaining your data and voice connectivity to the world. We provide connectivity monitoring on data services, and router management. When you combine XCLUTEL network services with XCLUTEL maintained equipment. For more information on XCLUTEL's Managed Services offering Click Here

XCLUTEL Supports the following PBX / VoIP Systems:



Contact Us today, and we can establish the requirements to support your infrastructure, and work with you to determine the right combination of our skills and your own staff support.

Follow Us on Social Media:

Facebook Twitter LinkedIn YouTube

Business Continuity Plans

XCLUTEL has taken disaster recovery to a new level. Learn more about our philosophy of reliability and see how a Business Continuity Plan can give you peace of mind.

read more about Xclutel

Knowledge Base

Looking for a place to go to get your questions answered? Start with our Knowledge Base. Click below.

read more about our Knowlege base
Verify XCLUTEL, LLC