XCLU-Care Support Services

XCLU-Care Support Services

XCLU-Care Suport Services are second to none

XCLUTEL has designed a service regiment called XCLU-Care to makes sure that ALL of YOUR important equipment and service requirements are covered, supported and backed up. XCLU-Care will make sure that your equipment is covered, your questions are answered, your services stay running and your business can operate no matter what the circumstances are. Providing you with an exclusive level of customer care and peace of mind is XCLUTEL's primary vision.

XCLU-Care is an intelligent program that takes all aspects of your voice and data communications health and viability into consideration daily, with proactive monitoring and access to our support engineers 24x7x365.

XCLU-Care consists of the following components:

Managed Services
  Managed Services »
Equipment Maintenance
  Equipment Maintenance »
Software Support
  Business Continuity »


  • 24x7x365 proactive network monitoring
  • Disaster Recovery Planning
  • Circuit and Power Outage Backup
  • Advanced Parts Replacement
  • Data Protection
  • Live Training and Support
  • Access to Our Video Reference Library
  • Single point of contact for all network issues
  • Defined service levels (SLA's)
  • Interactive Customer Service
  • Lifeline Insurance

Contact Us to set up an appointment where we can show YOU how our XCLU-Care regiment can give YOUR business the perfect amount of protection and support to insure that YOUR communications services and systems remain reliable day-in and day-out.


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Multi-Site Solutions

With valet customer service XCLUTEL finds unique solutions to Your Phone Service, Phone Systems, and VoIP integration challenges.

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Business Continuity Plans

XCLUTEL has taken disaster recovery to a new level. With your XCLUTEL Maintenance Contract or your Network Access Products you can add Failsafe on a whole new level.

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Knowledge Base

Looking for a place to go to get your questions answered? Start with our Knowledge Base. Click below.

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